8. Training Resources

8.1 GP clinical system supplier training and resources
8.2 Quality improvement (QI) training

Part of the National Overprescribing Review recommendation 7 work was to identify current gaps in training materials, particularly for non-clinical staff who may support the repeat prescribing process. Research highlighted the importance of non-clinical staff and the level of responsibility they have when processing repeat prescriptions.2

The CQC states that to deliver safe, high-quality care and treatment, practices must take reasonable steps to support staff to do their jobs. Each general practice is responsible for determining what mandatory and additional training its staff need. They are also responsible for how this is delivered.

Practice medicines co-ordinators course logoPrescQIPP

PrescQIPP is a non-profit NHS-funded organisation that provides evidence-based resources and tools. One of the tools they provide are e-learning materials for non-clinical staff called the Practice medicines co-ordinators course. This is a CPD-accredited course.

This is accessed by creating an account on PrescQIPP using an NHS email address.

It contains ten modules and should take around four hours in total to complete, using video presentations.

8.1 GP clinical system supplier training and resources

As part of the development of this repeat prescribing toolkit, we met with the two major GP clinical system suppliers and requested that they provide a resource page for practices to understand how to use their system to support safer and more efficient processes for repeat prescriptions systems. These resources can be found on the TPP learning management system repeat prescribing toolkit and the EMIS Medication Resources.

8.2 Quality improvement (QI) training

NHSE – An Introduction to Quality Improvement in General Practice

RCGP has a QI support guide for whole practice teams, training resources available for members and project case studies.

One of the future recommendations (see section 10) is for NHSE to consider a nationally available training module for general practice staff that supports the running of a safe and effective repeat prescribing process.