"For RPS members only" rubber stamp graphic

One-to-One Support

"For RPS members only" rubber stamp graphicEvery weekday, 9am until 5pm

If you're an RPS member with a query, we're here to help.

For all prescribing support queries, please visit: www.rpharms.com/prescribingsupport

Our One-to-One Support Service is exclusively for RPS members

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Call us

0333 733 2570 or 0207 572 2737

Ask us about:

  • Careers - newly qualified, returning to practice or changing sectors.  
  • Clinical (in collaboration with UKMi)
  • Pharmacy practice – legislation changes, guidelines, reclassifications
  • Ethics - dilemmas, legal and professional issues
  • GPhC-related guidance 
  • Medicines optimisation and polypharmacy
  • Medicines sale, supply and storage 
  • RPS Mentoring
  • The MEP
  • Best practice and standard
  • Foundation and student queries
  • Prescribing
  • Prescription queries – vet, specials, CD, private, repeat, requisitions, EEA, labelling, administration
  • Revalidation
  • Sector-specific – including hospital, community, industry, GP practice, urgent care, care homes
  • Travel medicines
  • And much more (not sure if we can help you? Get in touch and find out!)

Who will I be speaking to?

Our friendly and knowledgeable team are here to help all RPS members with questions and concerns.

Whether you call or email, you can be sure you'll be talking to a human being with years of experience as a pharmacist.

Sabes

Sabes

Sabes is the professional manager, who joined the RPS in 2014 having worked in community pharmacy and academia.

Sabes

Sabes

Sabes is the professional manager, who joined the RPS in 2014 having worked in community pharmacy and academia.

Alison

Alison

Alison joined RPS in 2022, having previously worked in secure environments and community pharmacy.

Alison

Alison

Alison joined RPS in 2022, having previously worked in secure environments and community pharmacy.

Yogeeta

Yogeeta

Yogeeta joined RPS in 2015, previously working in various sectors of pharmacy, including hospital, community, secure environments and GP practice. She is a prescriber and currently works part-time as a clinical pharmacy lecturer.

Yogeeta

Yogeeta

Yogeeta joined RPS in 2015, previously working in various sectors of pharmacy, including hospital, community, secure environments and GP practice. She is a prescriber and currently works part-time as a clinical pharmacy lecturer.

Suji

Suji

Suji joined the RPS in 2022, having previously worked in secondary care.

Suji

Suji

Suji joined the RPS in 2022, having previously worked in secondary care.

RPS Professional Support update

Suji Begum

The RPS Professional Support Service provides one-to-one help, advice and support for members via phone and email. As one of our Professional Support Pharmacists, and a pharmacist myself, I understand the challenges and questions you face during your day-to-day practice.

The good news is, the RPS Professional Support team are here to assist all our members with those queries and concerns. If you’re not already part of the RPS, you'll get complete access to our Pharmacy Guides, regular webinars, expert help from my team, and much more, when you become a member.

- Suji Begum, Professional Support Service

Top support questions, week ending 12 December 2025

Career Support

We have received a few enquiries for career support this week, including:

  • Does the RPS have any resources or advice for a PhD student looking to work in academia and pharmaceutical industry?
  • Can the RPS help advise with return to work after over a decade long break?
  • How should I lay out my CV and what information should I include in it?

If you have questions relating to career support or writing CVs, we have a few resources that can help:

However, for further support and advice, please contact our Support Team.

Clinical Queries

We regularly get clinical questions, including:

  • Are there any interactions between oxcarbazepine and atovaquone/proguanil and doxycycline?
  • What is the appropriate dose of ivermectin for scabies?
  • Is appropriate to supply and administer a private COVID vaccine for a pregnant patient in her first trimester?

Our e-Library has various clinical resources. If you do have any specific enquiries, email our Support Team for help.

Controlled Drugs

Controlled drugs (CD) queries are quite common. This week we have had CD enquiries relating to:

  • Can CD instalments be ordered on an FP10 form instead of FP10MDA and can the approved Home Office wording for instalment prescriptions be used on an FP10?
  • How can I confirm the brand of methadone I have in stock in my pharmacy is sugar-free?
  • How long should I retain CD invoices?

If you have questions about controlled drugs, we have a few resources which can help, such as:

Get help from the Professional Support team

Is there something you need support with? Remember, RPS members can contact our RPS professional support team or prescribing support team.

Top support questions, week ending 21 November 2025

Wholesaling

We have received a few enquiries about wholesaling this week, including:

  • Can I supply medicines to a master of ship from a community pharmacy?
  • Can I supply medicines to a veterinary college if my hospital pharmacy has a wholesale dealer's licence?
  • Do I need a wholesale dealer's licence to supply medicines to doctors working in a football club?

If you have questions about wholesaling, you can refer to Section 3.4 of MEP, which has information on wholesaling. However, for support and advice on specific questions, contact the Support Team.

Prescribing

We’ve also received more enquiries about day-to-day pharmacy practice, including:

We regularly get questions about prescribing including:

  • Can I prescribe as a UK registered professional to patients abroad?
  • What guidance and advice is available for setting up an online clinic?

For members needing help to develop their prescribing practice, you'll find guides and resources on our prescribing pages.

Controlled Drugs (CDs)

Queries for the Support team around Controlled Drugs are quite common. This week we have had CD enquiries relating to:

  • What are the record keeping requirements for different classes of controlled drugs?
  • Do solid dosage forms of controlled drugs need to be crushed before being denatured?
  • Does the Responsible Pharmacist need to be present for controlled drugs delivery to a community pharmacy?

If you have questions about controlled drugs, we have a few resources which can help, such as:

Get help from the Professional support team

Is there something you need support with? Remember, RPS members can contact our RPS professional support team or prescribing support team.

What members say about our services...